Retour/send articles back
1. Please include a note with your name and order number with your return.
Send the article(s) independently adequately packaged and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for €2.90 (without tracking). However, the shipping method is up to you.
2. Once we receive the shipment, the return will be processed within 8-10 business days. The refund will be processed using the same payment method used for the purchase.
Notes:
-The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods (earrings, piercings, ear cuffs and ear studs) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
-Please note that the right of withdrawal not for personalized Article applies because these items are made especially for you.
No, you do not need to register the return with us. Simply send the return and include a note with your details in the package (for easier identification). However, please note the Return conditions and the cancellation period.
You have the right to cancel your order within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last item in your order.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
Returns will only be accepted for new and unworn items.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods (Earrings, piercings, ear cuffs and studs) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
This means that earrings, piercings, ear cuffs and ear studs may only be returned if the bag of these unopened is.
Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items, as these items are made especially for the customer.
The return shipment (including costs) will be by the buyer taken over.
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for €2.90 (without tracking).
The return shipment will be made by the Buyer, therefore no Return label required.
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for €2.90 (without tracking).
Please don't forget to include your name as the sender so we can assign the return to your order.❤️
Send the articles independently adequately packaged and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
Yes, you can order multiple rings and ring sizes to try on and simply return the ones that don't fit (as long as they aren't personalized with an engraving). 😊
If you don't know your ring size, you can determine your ring size with our simple guide:
You can send the return via any company (DHL, Hermes, etc.).
Yes, that's possible. However, please remember to include a note with all order numbers so we can correctly identify the return.😊
Returns will be processed as quickly as possible. Returns are usually processed within 8-10 working days processed after the returns have arrived with us.
At returns You will receive an email as soon as your return has been processed and the corresponding amount has been refunded.
At a Exchange You will not receive a notification. The new item will be sent to you automatically (after your return has been processed). The new item should arrive within a few days.
For complete Cancellation policy
Exchange
If you would like a different size/color or another article, please send us a message via WhatsApp, Instagram or e-mail with the following information:
- Your full name or order number
- Name of the item you would like to exchange
- The new size/color or new item you would like
Return shipping (including shipping costs) is the responsibility of the buyer. Our small packages, for example, can be returned within Germany via Deutsche Post as a consignment for €2.90 (without tracking). However, the method of return shipping is optional.
The shipping costs within Germany for the new item we take over.
An exchange of personalized Jewelry or an exchange outside the cancellation period is not possible.
Once returned items arrive, they will be processed within 10 working days.
You will generally not receive any notification of an exchange.
The new item will be shipped to you automatically (after your return has been processed). The new item should arrive within a few days.😊
Returns will only be accepted for new and unworn items.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods (Earrings, piercings, ear cuffs and studs) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
This means that earrings, piercings, ear cuffs and ear studs may only be returned if the bag of these unopened is.
Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items, as these items are made especially for the customer.
Complaint
If a piece of jewelry has manufacturing defects or arrives damaged despite our careful quality assurance, you can contact us at any time. We'll take care of it. ❤️
Please write to us via Instagram or e-mail Send us a message with your full name and order number. Please include any photos or videos that will help us better understand your issue and process it as quickly as possible. We're sure to find a suitable solution. 😊
cancellation
Yes, as long as the order has not yet been assembled or shipped, you can still cancel your order.
An order containing personalized items can be canceled as long as the personalized item has not yet been manufactured.
Write us a WhatsApp-, Instagram- or e-mail-Message with your full name and order number.
