Return / Send back item

1. Attach a note with your name and the order number to the return.
Send the item/items back independently sufficiently packaged and padded to the following address:

DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany

For example, our small packages can be returned within Germany as a merchandise shipment via Deutsche Post for 2.90€ (without tracking). The type of shipping is, however, at your discretion.

2. As soon as the shipment arrives at our location, the return will be processed within 8-10 business days. The refund will be made using the same payment method as the purchase.

Notes:

-The right of withdrawal expires prematurely for contracts for the delivery of sealed goods (earrings, piercings, ear cuffs, and ear studs) that are not suitable for return for reasons of health protection and hygiene if their seal has been removed after delivery.

-Please note that the right of withdrawal does not apply to personalized items, as these items are made specifically for you.
No, you do not have to register the return with us. It is sufficient if you simply send the return and include a note with your details in the package (for better allocation). However, please note the return conditions and the cancellation period.
You have the right to revoke your order within 14 days without giving any reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item of your order.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
A return is only accepted for new and unworn goods.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods (earrings, piercings, ear cuffs, and studs) that are not suitable for return for reasons of health protection and hygiene if their seal has been removed after delivery.
This means that earrings, piercings, ear cuffs, and studs may only be returned if the bag is unopened.

Contracts for the delivery of goods that are not pre-manufactured and for whose production an individual selection or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal does not apply to personalized items, as these items are made specifically for the customer.
The return shipment (including costs) is borne by the buyer.

For example, our small packages can be returned within Germany via Deutsche Post as a merchandise shipment for €2.90 (without tracking).
The return shipment is carried out by the buyer, therefore no return label is necessary.

For example, our small packages can be returned within Germany via Deutsche Post as a merchandise shipment for 2.90€ (without tracking).

Please do not forget to include your name as the sender so that we can assign the return of your order.❤️
Send the items independently sufficiently packaged and padded back to the following address:

DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany

Yes, you can order multiple rings and ring sizes to try on and simply return the ones that don't fit (as long as they are not personalized with an engraving). 😊
If you don't know your ring size, you can determine it with our simple guide:

https://www.diamondmode.de/pages/ringgroesse-herausfinden
You can send the return via any company (DHL, Hermes, etc.).
Yes, that is possible. However, please remember to include a note with all order numbers for the return, so that we can correctly assign the return.😊
Returns are processed as quickly as possible. In general, returns are processed within 8-10 business days after the returns have arrived at our location.

For returns, you will receive an email as soon as your return has been processed and the corresponding amount has been refunded.

For an exchange, you will not receive a notification. The new item will be automatically sent to you (after processing your return). The new item should arrive at your location within a few days thereafter.
For the complete cancellation policy

Exchange

If you would like a different size/color or another item, please send us a message via WhatsApp, Instagram, or E-Mail with the following information:

- Your full name or the order number
- Name of the item you would like to exchange
- The new size/color or the new item you would like to have

The return shipping (including costs) is the responsibility of the buyer. Our small packages can be returned within Germany, for example, via Deutsche Post as a merchandise shipment for €2.90 (without tracking). However, the shipping method for the return is at your discretion.

We will cover the shipping costs within Germany for the new item.

Exchanges of personalized jewelry or exchanges outside the cancellation period are not possible.

Upon arrival of the returns at our location, they will be processed within 10 business days.
In the case of an exchange, you will generally not receive a notification.

The new item will be automatically sent to you (after processing your return). The new item should arrive at your location within a few days.😊
A return is only accepted for new and unworn goods.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods (earrings, piercings, ear cuffs, and studs) that are not suitable for return for reasons of health protection and hygiene if their seal has been removed after delivery.
This means that earrings, piercings, ear cuffs, and studs may only be returned if the bag is unopened.

Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is essential or that are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal does not apply to personalized items, as these items are made specifically for the customer.

Complaint

If a piece of jewelry has a manufacturing defect or arrives damaged despite our careful quality assurance, you can contact us at any time. We will take care of it. ❤️

Please write to us via Instagram or E-Mail with your full name and your order number. Please also attach any photos or videos to the message that may help us understand your concern and process it as quickly as possible. We will certainly find a suitable solution. 😊
Yes, we have a repair service where we repair our jewelry.🥰

Please write to us via Instagram or E-Mail with your full name and your order number. Please also attach any photos or videos to the message that may help us understand your concern and process it as quickly as possible.

Cancellation

Yes, as long as the order has not yet been assembled or shipped, a cancellation of your order is still possible.
An order with personalized items can be canceled as long as the personalized item has not yet been made.

Send us a WhatsApp-, Instagram- or E-Mail message with your full name and the order number.

Do you have any further questions?

Then feel free to write to us anytime via WhatsApp, Instagram, or by E-Mail. 🥰